Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We charge a flat rate of $6.80 for shipping in the US.
Which payment methods are accepted in the Online Shop?
All payments are collected through our PayPal account. Pay via PayPal OR you can pay with your credit card if you don’t have a PayPal account.
How long will delivery take?
We try our best to process orders withing 1-2 business days from purchase. All orders ship via USPS Priority Mail and should arrive in 2-3 days, depending on where you are located. Jewelry Delivery: Cosmic Twin jewelry is handmade to order, therefore can take two to three weeks from order placement to shipping. Need it sooner? Please email us prior to ordering and we will do our best to accommodate.
How secure is shopping in the Online Shop? Is my data protected?
Shopping on our site is safe and secure. You can buy with confidence, knowing that the information you have entered on any secured page is protected. It’s all backed by our SSL Certificate.
What exactly happens after ordering?
After you place your order, you will receive an order confirmation email. Most orders ship within 2-3 business days of purchase. You will receive another email containing tracking information once your item has shipped.
Do you ship internationally?
Yes! We ship USPS Priority Mail International and you will be charged $23-$36 depending on your location. Please reach out to us if your are having trouble placing an international order.
What is your return policy?
All non-sale activewear & swimwear purchased on sovifit.com may be returned for a partial refund or exchange within 10 days of purchase. All returned items must be unworn and unwashed. Customer is responsible for return shipping. There will be a 4% restocking fee deducted from your refund. Original shipping costs are non refundable including free shipping items. Store credit (exchanges) will be issued for the full value paid of the purchased item/s. We do NOT accept returns on Sale Items, Skin Care, Body Care, Aromatherapy and Handmade Jewelry Items. Please email firstname.lastname@example.org prior to mailing anything back to SOVI FIT - We are in the process of moving our warehouse. Thanks for your understanding!
SOVI FIT DISCLAIMER
This website offers health, fitness and nutritional information and is for educational purposes only. It is not a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment of health conditions. Please consult your physician or other healthcare professional before beginning or changing any nutrition/fitness program to make sure that it is appropriate for your needs; especially if you have a history of any of the following: High blood pressure (you or your family), Heart disease (you or your family), Chest pain, Smoking, Have high cholesterol, Obesity, Currently pregnant, Bone, muscular or joint problem that could be made worse by a change in physical activity. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. The use of any information provided on this site is solely at your own risk.
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